Respond and make a difference – survey for customer organisations, 26 September – 14 October 2022

Date published

Respond to the survey to influence the development of the National Library's nationwide services. We hope to receive answers from people working in different positions. No restrictions are placed on the number of respondents from a single organisation.

Käsi tietokoneen näppäimistöllä, vieressä kaavake ja lyijykynä.

Respond to the survey and participate in the development of the National Library’s nationwide services.

Picture by
Marko Oja

The National Library provides nationwide services to university libraries, public libraries, libraries of universities of applied sciences and special libraries, archives, museums and public administration organisations.

In this survey, which is now open, we ask you to evaluate the services provided by the National Library. You can choose the service or services whose questions you wish to answer from among the following: FinELib, Finna, Finto, Finto AI / AnnifRepository Services, National Bibliography, Koha and Melinda. We hope to receive a large number of responses from as many different perspectives as possible. This survey can be taken by several people from the same organisation.

You can access the survey through this link. Please respond by Friday, 14 October 2022. The survey is in Finnish.

The survey takes an average 8 minutes to answer. The response time depends on the number of services you respond to. The survey is secure, and no personal contact information is collected in it. The survey is carried out by WitMill Oy on behalf of the National Library.

Thank you for your responses!

Further information about the services

FinELib is a consortium of Finnish higher education institutions, research institutes and public libraries that promotes the availability of e-resources and open publication. Service description of FinELib.

Finna is a versatile service offering a wide range of cultural and scholarly materials for all. The Finna platform service provides tools for organisations’ own online services. Service description of Finna.

Finto develops a national ontology infrastructure connecting different fields of information, as well as software that enables the use of ontologies. Service description of Finto.

Finto AI/Annif
Finto AI is an automated subject indexing service that supports subject cataloguing. It is based on the Annif tool developed by the National Library. Service description of Finto AI.

Repository Services
The National Library provides customer organisations with a centrally maintained repository service, which enables the storage, cataloguing and publication of digital material. Service despcription of the Repository Services.

The Finnish National Bibliography
The Finnish National Bibliography is responsible for the metadata of Finnish publications and related cataloguing items as part of the national and international cataloguing ecosystem. Service description of Fennica – Finnish National Bibliography.

The Koha service provides and develops an open-source library system for use by higher education and special libraries and coordinates the purchase of the necessary server platform. Service description of Koha Services.

Melinda is a national collaborative environment for cataloguing and a metadata repository that compiles the descriptive metadata of library materials in a single location for everyone to use. Service description of Melinda.

Further information about the survey: 
Kristiina Hormia-Poutanen,

Further information about the questionnaire: 
Heli Paavola, WitMill Oy,

NB! If you have urgent customer feedback or other feedback that requires a quick response, please send a message to the Library's customer service address at The responses to this survey will be handled with a delay.