Limited service between November 30 and January 31

Updated January 11, 2021

You may only pick up your reservations from the pick-up shelves and loan them using the self-service book-lending machines and return books using the return machine. Self-service pickup and return of books will be possible on weekdays from 11am to 4pm.

You can reserve materials which are available for home loan from both the open collections and the materials held in storage. Please note, that you have to make reservations if you wish to borrow materials from the open shelves.

Delivery times may be longer than usual. Please wait until you have received confirmation that your reservations are ready to be picked up.

Loans can be renewed in the National Library search service. If you have problems with renewals, please contact our customer service. Due to the exceptional situation, we can renew loans more than 50 times if there are no reservations.

The Library is open on weekdays from 11am to 4pm between between November 30 and January 31.

During this period customers are not allowed to move freely inside the premises: you may only use the return machine, pick up shelves and lending machines. None of the customer service stations are open and you are not permitted to use the other facilities nor remain at the library for other purposes.

Library services require the existing National Library card. To borrow materials, you will need the National Library card and your four-digit PIN code. In case you have forgotten your PIN code, you can get a new one by logging into our on-line service at kansalliskirjasto.finna.fi. No more than 10 customers are permitted into the library at any time. The reprographic service does not operate.

Our digital services are running as normal. All meetings will be conducted online and most of our staff will be working remotely. During this period of limited service we are primarily offering assistance online and by phone.

Contact information

You can reach our customer service by email at kk-palvelu@helsinki.fi
Our customer service can be reached by phone on weekdays from 10 AM to 1 PM at +358 2941 23196.
You can also contact us via our chat service on weekdays at kansalliskirjasto.fi and kansalliskirjasto.finna.fi.