Limited service between 14 and 31 May

The National Library has been closed from the 18th March onwards. We will offer limited self-service loaning between the 14th and 31st of May. We are operating according to guidelines established by the University of Helsinki. Our digital services are running as normal.

Limited loaning service between 14 and 31 May

Self-service loaning and return of books on weekdays between 12 and 3 PM

Delivery of reserved material will commence on the 14th of May. You may only pick up your reservations from the pick-up shelves and loan them using the self-service book-lending machines and return books using the return machine. You can reserve materials from both the open collections and the materials held in storage. Please note, that you have to make reservations if you wish to borrow materials from the open shelves.

Delivery times may be longer than usual. Please wait until you have received confirmation that your reservations are ready to be picked up.

The National Library is open on weekdays from 12 to 3 PM from the 14th to the 31st of May. During this period customers are not allowed to move freely inside the premises: you may only use the return machine, pick up shelves and lending machines. None of the customer service stations are open and you are not permitted to use the other facilities nor remain at the library for other purposes.

Library services require the National Library card. To borrowing materials, you will need the National Library card and your four-digit PIN code. In case you have forgotten your PIN code, you can get a new one by logging into our on-line service at kansalliskirjasto.finna.fi. No more than 10 customers are permitted into the library at any time.

We are currently planning making more services available to our customers from the beginning of June. More information will be available on our website later.

Loans

  • Starting from due date 9 March, due date for all loans have been postponed to 1 June
  • Pick-up date for all reservations from the time library was closed will be from 14 May to 1 June
  • No late fees will be invoiced during 18 March – 31 May
  • Reservations will be fulfilled in chronological order from 14 May onwards
  • Delivery times may be longer than usual
  • Please remember to cancel the reservations you no longer need
  • Please remember to renew your loans before 1 June

Opening hours during summer 2020

The opening hours for the summer period can be found: https://www.kansalliskirjasto.fi/en/info/opening-hours

Please check our website for opening hours before making your way to the library. Situation may change rapidly due to government regulations.

Contact us

During this period of limited service we are primarily offering assistance online and by phone.

You can reach our customer service by email at kk-palvelu@helsinki.fi

Our customer service can be reached by phone on weekdays from 10 AM to 1 PM at +358 2941 23196.

You can also contact us via our chat service at kansalliskirjasto.fi and kansalliskirjasto.finna.fi. The best time to reach us there is between 1 and 4 PM.